FILE FIT PTY LTD – PRIVACY POLICY

File Fit Pty Ltd ATF The Brassey Family Trust ABN 48452036102 (we, us or our), understands that protecting your personal
information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information
provided to us, or otherwise collected by us when providing our mobile application (Services) or when otherwise
interacting with you.
The information we collect
Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not,
about an individual who is identified or reasonably identifiable.
The types of personal information we may collect about you include:
 your name;
 your contact details, including email address and street address;
 your credit card or other payment details (through our third-party payment processor);
 your preferences and/or opinions;
 information you provide to us, including through feedback, customer surveys or otherwise;
 details of products and services we have provided to you and/or that you have enquired about, and our
response to you;
 support requests submitted to us and our response to you;
 your browser session and geo-location data, device and network information, statistics on page views and
sessions, acquisition sources, search queries and/or browsing behaviour;
 information about your access and use of our Services, including through the use of Internet cookies, your
communications with our online Services, the type of browser you are using, the type of operating system
you are using and the domain name of your Internet service provider;
 additional personal information that you provide to us, directly or indirectly, through your use of our
Services and/or associated applications from which you permit us to collect information; and
 any other personal information requested by us and/or provided by you or a third party.
Sensitive information: We do not actively request sensitive information about you. If at any time we need to collect
sensitive information about you, unless otherwise permitted by law, we will first obtain your consent and we will only use it
as required or authorised by law.
How we collect personal information
We collect personal information in a variety of ways, including:
 Directly: We collect personal information which you directly provide to us, including when you register for
an account, through the ‘contact us’ form in our mobile application or when you request our assistance via
email, or over the telephone.
 Indirectly: We may collect personal information which you indirectly provide to us while interacting with us,
such as when you use our website or our mobile application, in emails, over the telephone and in your
online enquiries.
 From third parties: We collect personal information from third parties, such as details of your use of our
website from our analytics and cookie providers and marketing providers. See the “Cookies” section below
for more detail on the use of cookies.

Why we collect, hold, use and disclose personal information
Personal information: We may collect, hold, use and disclose personal information for the following purposes:
 to enable you to access and use our Services, including to provide you with a login;
 to provide our Services to you;
 to enable you to access and use our associated applications;

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 to contact and communicate with you about our Services, including in response to any support requests you
lodge with us or other enquiries you make with us;
 for internal record keeping, administrative, invoicing and billing purposes;
 for analytics, market research and business development, including to operate and improve our Services,
associated applications;
 for advertising and marketing, including to send you promotional information about our services and other
information that we consider may be of interest to you;
 to comply with our legal obligations and resolve any disputes that we may have;
 if otherwise required or authorised by law.
Our disclosures of personal information to third parties
We may disclose personal information to:
 third party service providers for the purpose of enabling them to provide their services, to us, including
(without limitation) IT service providers, data storage, web-hosting and server providers, email marketing
providers, debt collectors, couriers, maintenance or problem-solving providers, marketing or advertising
providers, professional advisors and payment systems operators;
 our employees, contractors and/or related entities;
 our existing or potential agents or business partners;
 anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
 courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have
provided to you;
 courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in
connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our
legal rights;
 third parties to collect and process data, such as Google Analytics (To find out how Google uses data when
you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any
other URL Google may use from time to time), Facebook Pixel or other relevant analytics businesses; and
 any other third parties as required or permitted by law, such as where we receive a subpoena.
Google Analytics: We have enabled Google Analytics Advertising Features including Remarketing Features, Advertising
Reporting Features, Demographics and Interest Reports, Store Visits and Google Display Network Impression reporting. We
and third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and
third-party cookies (such as Google advertising cookies) or other third-party identifiers together.
Overseas disclosure
While we store personal information in Australia, where we disclose your personal information to the third parties listed
above, these third parties may store, transfer or access personal information outside of Australia.
Your rights and controlling your personal information
Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will
collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide
personal information to us, however, if you do not it may affect our ability to provide our Services to you and your use of
our Services.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out
in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and
warrant that you have such person’s consent to provide the personal information to us.
Anonymity: Where practicable we will give you the option of not identifying yourself or using a pseudonym in your dealings
with us.
Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of
communications (including marketing communications), please contact us using the details below or opt-out using the opt-
out facilities provided in the communication.

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Access: You may request access to the personal information that we hold about you. An administrative fee may be payable
for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to
your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably
possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we
can provide access to your information in another form that still meets your needs, then we will take reasonable steps to
give you such access.
Correction: If you believe that any information, we hold about you is inaccurate, out of date, incomplete, irrelevant or
misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information
found to be inaccurate, out of date, incomplete, and irrelevant or misleading. Please note, in some situations, we may be
legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as
soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain
about the refusal.
Complaints: If you wish to make a complaint, please contact us using the email details below and provide us with full details
of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of
our investigation and the steps we will take in response to your complaint.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access
or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure
personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us
over the Internet. The transmission and exchange of information is carried out at your own risk.
Cookies
We may use cookies on our website from time to time. Cookies are text files placed in your computer's browser to store
your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information.
However, they do recognise you when you return to our online website and allow third parties, such as Google and
Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting
campaigns. If and when you choose to provide our online website with personal information, this information may be
linked to the data stored in the cookie.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all
or parts of our website.
Links to other websites
Our website may contain links to other party’s websites. We do not have any control over those websites and we are not
responsible for the protection and privacy of any personal information which you provide whilst visiting those websites.
Those websites are not governed by this Privacy Policy.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website.
We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.
For any questions or notices, please contact us at:
File Fit Pty Ltd (ATF The Brassey Family Trust) ABN 48452036102
Email: admin@filefit.com.au
Last update: 1.12.2023